SHIPPING & DELIVERY
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes, we do.
Q: WHAT ARE THE SHIPPING CHARGES?
A: All shipping charges will be calculated automatically at the Checkout based on your total order amount and your shipping address. We offer FREE SHIPPING on orders above RM150 within Malaysia and FREE SHIPPING on orders above RM500 for other countries.
|HONG KONG, THAILAND, TAIWAN, MACAU, SOUTH KOREA, PHILIPPINES, VIETNAM||RM60|
|BRUNEI, INDONESIA, UNITED STATES, AUSTRALIA, JAPAN, CHINA, CANADA||RM70|
|THE REST OF THE WORLD||RM90|
Q: WHICH COURIER COMPANY DO YOU USE?
A: We use various courier companies to ensure all parcels arrive on time. Tracking numbers will be provided when we process your order. Customers are not allowed to choose the courier company to be used.
Q: WHEN WILL I RECEIVE MY PARCEL?
A: Within 7-14 working days for ready stock. (This may be extended during peak periods). We will contact you if there is a delay in the processing of your order.
Q: WHERE CAN I FIND MY TRACKING NUMBER?
A: You will receive an email when your order is confirmed with the tracking number. For further enquiries, please email us at firstname.lastname@example.org.
Q: HOW DO I ADD/CHANGE THE ITEMS IN MY ORDER, OR MY SHIPPING DETAILS, AFTER I HAVE PLACED MY ORDER?
A: Unfortunately, once your order is confirmed, we are unable to make any changes. Kindly ensure all your details are accurate before confirming your order.