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RETURN & EXCHANGE

RETURN & EXCHANGE POLICY

1) All returns are to be sent back to our office within 5 working days (Malaysia)/ 10 working days (International).

 

2) We DO NOT provide cash refund.

Our easy return and exchange policy is ONLY for the exchange of size and color of the same product. In the event where the item for exchange is not available, we will issue a Summer & Peach Store Voucher.

 

3) Summer & Peach Store Voucher:

Malaysia*:

Summer & Peach Store Voucher is in issued in MYR, according to the MYR value of the products at the time of purchase. This store voucher can be used for future purchases for an indefinite period. For instance, products purchased at MYR189 at the time of purchase will be issued store voucher of RM189.

*For all deliveries within Malaysia

International**:

Summer & Peach will issue a Store Voucher in MYR, according to the MYR value of the published products as seen in our website, which can be used for future purchases for an indefinite period. For instance, products purchased at HKD354 of which the value as per Malaysia’s website is RM189 at the time of purchase will be issued store voucher of RM189.

*For international deliveries

 

4) Please note that returns are not applicable for panties and  sales/promotional/best buy items.

 

5)Request for Return/Exchange can only be made once per order number. Client is not entitled to make another request for return/exchange for the exchanged product using the same order number.

 

6)For quality control and hygiene purposes, all items must be returned in its original condition (Tag intact, unworn, unwashed, and unaltered). Summer and Peach reserves the right to deny the request of exchange should the this above-mentioned conditions are breached.

 

7) Shipping Fee For Return/Exchange

Malaysia*:

One-Time Free Return/Exchange for client.

*For all deliveries within Malaysia

International**:

All shipping cost will be borne by client. Client is to ship the products to us and thereafter,  to purchase the Shipping Label in order for us to arrange for shipping to the intended international destination.

*For all international deliveries

 

 

HOW TO INITIATE RETURN/EXCHANGE ?

Malaysia*:

STEP 1: Please email to contact@summerandpeach.com.  Our friendly team is ready to hear you out and in the event of exchange, to check the availability of products to be exchanged. *

In the event where the item for exchange is not available, we will issue a Summer & Peach Store Voucher in MYR, according to the MYR value of the products at the time of purchase, which can be used for future purchases for an indefinite period. For instance, products purchased at MYR189 at the time of purchase will be issued Summer & Peach Store Voucher of RM189.

*Local clients are entitled for one-time free Return/Exchange for purchases for all deliveries within Malaysia

STEP 2: We will arrange for the selected courier company to collect the item from you.

STEP 3: The item(s) for exchange will be delivered to your doorstep!

 

International:

STEP 1: Please email to contact@summerandpeach.com. Our friendly team is ready to hear you out and in the event of exchange, to check the availability of products to be exchanged.

In the event where the item for exchange is not available, we will issue a Summer & Peach Store Voucher in MYR, according to the MYR value of the published products as seem in our website, which can be used for future purchases for an indefinite period. For instance, products purchased at HKD354 of which the value as per Malaysia’s website is RM189 at the time of purchase will be issued store voucher of RM189.

STEP 2: Client is to ship the item(s) to us at own’s cost in the following address:

Summerpeach Collections, SG-16, Sunway Geo Avenue,

Jalan Lagoon Selatan, Bandar Sunway,

47500, Subang Jaya,

Selangor Darul Ehsan.

STEP 3: Client to purchase the “Shipping Label at the following link:https://summer-peaches.myshopify.com/products/international-shipping-for-exchange

Please reach out to our friendly Customer Service team once you have done so.

STEP 4: The item(s) for exchange will be delivered to your doorstep!

 

 

NOTES:

1) The colors of our products may varies slightly (10%-20%) due to the studio lighting condition.

2) There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and if you are unsure, please email us your stats to gauge your best fit.

3) For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.

Summer & Peach reserves the right to amend the term from time to time without prior notice

  

 

 

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