RETURN & EXCHANGE
Q: DO YOU ACCEPT RETURNS?
A: Yes, we offer an easy return policy. If for any reason you need an exchange, please return it to us (within 5 days) and we will make an exchange in the same style (based on available stock). We allow 1-time free exchange on the same item that you have bought. If the item is unavailable, we will refund you the purchase amount in the original method of payment. All item(s) must be returned in the original condition unaltered, unworn, unwashed and with tags intact. Returns are not applicable for panties, accessories or items on sale. Customer is entitled a refund for product returned. In the event of refund that resulted in the Total Purchase amount to decrease below the amount entitled for Free Shipping, the shipping value will be charged to client and reflected in lower Refund value. For more information, kindly refer to our Return & Exchange Policy.
Q: HOW DO I MAKE A RETURN?
A: Kindly email us at firstname.lastname@example.org and we will provide you the necessary instructions for your return. All items must be in the original condition with original tags intact. We provide free returns as long as it fulfils the conditions as per our Return & Exchange Policy.
Q: I FOUND A DEFECT ON MY ITEM BUT I'VE ALREADY WASHED IT. WHAT SHOULD I DO?
A: Unfortunately, we're unable to accept your return once it has been washed. Please check your item upon receipt for any defects.
Q: HOW DO I KNOW MY SIZE?
A: Kindly refer to our size guide. If you are still unsure and need further assistance in deciding your size, we are more than happy to help. Just email us at email@example.com and we will get back to you soonest possible.